30 DAYS 100% SATISFACTION GUARANTEE
CT Sounds stands behind our product. If you are not 100% satisfied with your purchase, you may return it within 30 days of delivery. (Delivery means the date the shipment was marked delivered by the carrier’s tracking number.) Once the return is received and inspected, we will credit the purchase price back to the original payment method less the cost of our prepaid return shipping label.
Our 100% satisfaction guarantee policy DOES NOT mean you will receive a refund if you return a product that has been installed and/or used. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our 30-day return policy for more detail. Upon receiving your items, we request 2 business days to inspect the item and process your return. Once inspected and processed by our team for a refund, please allow 3 to 5 business days for your funds to arrive back to your original payment method. You can start a return by clicking the link: Return an Item
NOTE: If you do not have the original packaging there is a 30% re-stocking fee. If we discover the item was used, we will not issue a refund or store credit. However, we will give you the option to send the item back to you at your cost plus a $30 processing fee.
NOTE: We will provide you with a pre-paid return label for your return, you will be responsible for the return shipping cost, these shipping costs are non-refundable. The cost of return shipping will be deducted from your refund or store credit.